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From serious solutions to simple sanity checks...
  • Your users don't like the documentation but you don't know why.
  • No one can find what they need in the massive, multi-document content suite.
  • You have SMEs contributing content without enough resources to edit and review their writing.
  • You have no unified content strategy, with different departments not sharing content from a single source.
  • Your localization (translation) costs have skyrocketed.
  • You are drowning in legacy content and don't know how to prioritize.

You need an objective set of eyes to take a fresh look and find a creative solution! I can help.

Global Audit
This is a review of content to identify any potential problems for localization. I can help you identify problems in terminology control, inconsistency, ambiguous or fluffy writing, bad graphics, and even poor tool usage.

I can then recommend ways that you can improve both the source content and your internal procedures to streamline localization efforts and reduce costs.

Usability
I can help you design and implement usability tests on the product and product documentation. By finding the problems before a final release, you can make changes to improve the overall UX (user experience) of the documentation.

Tech Pubs P&P
Are you dissatisfied with your internal P&P (policies and procedures)? Do you struggle to get writers and editors to comply with styles and branding issues? Do you feel as though everyone is pulling in a different direction?

I can analyze your current P&P and your team dynamics, and then recommend ways to improve the methods while building better teamwork.

Are you being served?
Are you looking for something else? Let me know!



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  • Home
  • About Us
  • Training Services
  • Consulting Services
  • Contact Us
  • TC Talk