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Ten Tips for Tastier Tasks: writing procedures and instruction sets. |
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It Might Be GUI (but it doesn't have to be messy): everything a TC needs to know about GUI text labels, system messages, and error messages. |
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Highlighting Hazards: documenting potential risks and dangers. |
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The Grammar Guru: everything you have forgotten (or never knew) about punctuation and grammar. |
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The Golden Rules: ten basic rules of TC theory. |
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The Platinum Rules: even more tricky things to think about! |
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The ABCs of Documentation Usability Testing: everything you need to know to get started on your own. |